What are the delivery charges?
Delivery charges on Kiko Live vary based on the individual seller. As Kiko Live is a platform providing visibility for sellers, each seller may determine their own shipping policies.
In some cases, sellers may apply nominal delivery charges for low-value items to offset shipping costs. Please refer to your order summary for the specific delivery charges for each product.
Why might the delivery date differ from the expected delivery window of X-Y business days?
Occasionally, holidays or non-operational days for courier partners may affect the expected delivery time. This could cause a one-day delay. Additionally, certain sellers and logistics partners may not operate on Sundays, which can also impact delivery timelines.
What is the estimated delivery time?
Sellers aim to process and ship orders within the timeframe provided when the order is placed. Please note that business days exclude public holidays and Sundays.
Estimated delivery times depend on several factors, including:
- The seller fulfilling the order
- Product availability
- The delivery location
- Seller’s shipping procedures
Are there any hidden charges (sales tax, etc.) on items sold by sellers on Kiko Live under ONDC?
There are no hidden charges on Kiko Live. The listed prices are final and include all costs. The price shown on the product page is the amount you will pay at checkout.
However, shipping, delivery, or packaging charges may apply, depending on the seller’s shipping policy.
Why does the delivery time vary for different sellers?
Delivery times may vary due to factors such as the seller’s location, the availability of the product, the shipping destination, and the courier’s delivery time.
Please enter your postal code on the product page to get a more accurate delivery estimate for your location.
The seller does not ship to my location. Why?
To check if an item can be delivered to your location, enter your postal code on the product page.
The delivery options depend on:
- The seller’s ability to ship to your location
- Any legal shipping restrictions
- Availability of reliable courier partners in your region
Some sellers may choose not to deliver to specific locations.
Why is Cash on Delivery (CoD) not available on Kiko Live under ONDC?
Cash on Delivery is not available because Kiko Live’s logistics partners currently do not support this payment method under the ONDC infrastructure.
I need to return an item. How do I arrange for a pick-up?
Returns are easy on Kiko Live. To initiate a return, contact the relevant seller or Kiko Live’s support team for assistance.
Where possible, sellers or logistics partners will arrange for a pick-up. If a pick-up cannot be arranged, you may return the item using a third-party courier, with return fees typically covered by the seller.
I received a delivery confirmation but didn’t get my order. What should I do?
If you received a delivery confirmation but did not receive your order, please report the issue to the relevant seller or Kiko Live within 24 hours for investigation.
What do the different stock status tags mean?
- “In Stock”: Items listed as “In Stock” are available for shipment, with delivery timelines based on your location’s postal code (usually 2-3 business days for most areas).
- “Out of Stock”: If an item is marked as “Out of Stock”, it is unavailable for purchase until the seller updates its inventory.
Does Kiko Live offer international delivery under ONDC?
Currently, Kiko Live does not provide international shipping.
You can make purchases from anywhere using credit or debit cards issued in select countries, but please ensure the delivery address is within the regions supported by ONDC
